HELP WITH THE APP
Tell us what happened, what device and browser you were using, and the build shown at the bottom of the app's Settings. That helps us find the problem quickly.
- A question looks wrong? Tap “Report this question” on the question screen. It comes straight to us with the question attached.
- Something else? Grown-ups can use Send feedback in the app's Settings (it asks for the parent code), or email us.
PIXELVERSE PLUS AND BILLING
Our online reseller Paddle.com, the Merchant of Record for all our orders, takes the payments for Pixelverse Plus. For a receipt, to change how you pay, to cancel or to ask for a refund, go to paddle.net or reply to your Paddle receipt email. You can always email us too, and we'll sort it out with Paddle.
See our refund policy and terms and conditions.
YOUR DATA AND PRIVACY
To see, correct or delete what we hold, email us and we'll reply within one month. You can delete a cloud backup account yourself, at any time, from the Parent Zone (if you have Pixelverse Plus, cancel it first). Our privacy notice explains everything we keep and why.
SCHOOLS AND TEACHERS
We'd love to hear from primary schools. Email us, or register your interest on our home page and we'll tell you when the Teacher Zone is ready.
BY POST
Pixelverse Academy Ltd (registered office)
43 Princess Street, Winsford, Cheshire, CW7 3EJ
Registered in England and Wales, company number 17478121. ICO registration number ZC261330.