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Refund policy

Version 1.1 · last updated 19 October 2026

THE SHORT VERSION

  • The Pixelverse Academy app is free. This policy is about Pixelverse Plus, the family subscription (including the founding price).
  • The 14-day free trial costs nothing: cancel before it ends and you won't be charged.
  • Changed your mind? Ask within 14 days of your first payment, or of a yearly renewal, and you'll get a full refund. You don't need to give a reason.
  • We'll email you before your trial ends and before a yearly plan renews, so a payment never comes as a surprise.
  • Refunds are made by Paddle.com, our Merchant of Record, back to the way you paid.

1. YOUR 14-DAY REFUND

If you're not happy with Pixelverse Plus for any reason, you can ask for a full refund within 14 days of your first payment, the one taken when your free trial ends. On the yearly plan, the same goes for each renewal: ask within 14 days of it.

We'll email you a reminder at least three days before your free trial ends, and before each yearly renewal, so you have time to decide.

When a payment is refunded, your subscription is cancelled and Plus ends straight away. Your child carries on with the free app, and nothing they've earned in the game (their progress, stars, coins and items) is taken away.

2. HOW TO ASK FOR A REFUND

Pixelverse Plus is sold through our online reseller Paddle.com, the Merchant of Record for all our orders, so refunds are made by Paddle. To ask for one:

If you get stuck, email us at info@pixelverse-academy.com with the email address you paid with, and we'll ask Paddle to refund you. Paddle's own rules for refunds are in Paddle's Buyer Terms.

3. WHEN THE MONEY ARRIVES

Paddle sends the money back to the card or account you paid with, in the currency you paid in. After Paddle has processed it, your bank may take a few working days to show it.

4. MONTHLY RENEWALS, AND AFTER 14 DAYS

Monthly renewals aren't refunded, and after the 14 days we don't refund part of a month or year. But you can cancel at any time. Plus then carries on until the end of the month or year you've paid for, and you won't be charged again.

If something has gone wrong — you were charged twice, charged after you cancelled, or Plus didn't work as it should — tell us whenever it happens and we'll put it right, with a refund where that's fair.

5. YOUR LEGAL RIGHTS

This policy adds to your rights under UK consumer law; it doesn't replace them. Our terms and conditions say more about Pixelverse Plus, and our contact page lists every way to reach us.